Passenger Facilitation

4-day (32 hours) classroom course

Did you know that facilitation was one of the first areas in aviation to be internationally regulated? Harmonizing clearance formalities among countries has been crucial for expeditiously and securely moving people, crew members, cargo, and aircraft across borders. As 2024 marks the 75th Anniversary of ICAO Annex 9 – Facilitation, our refreshed course on Passenger Facilitation commemorates this milestone by discussing new improvements in border control tools and policies, technological advancements, lessons learned from the COVID-19 pandemic, and the evolving aviation landscape. Focusing on the passenger's perspective, this course delves into the systems, tools, policies, and collaboration among multiple stakeholders necessary for achieving coherent and efficient aviation facilitation. Aligned with IATA’s Customer Experience and Facilitation Program, as well as international regulatory standards and best practices, it covers crucial areas such as passenger data management, travel authorization procedures, immigration and health controls, risk assessment strategies, handling of inadmissible persons and deportees, digitalization of processes, airport capacities, and ensuring a seamless and efficient 'end-to-end' passenger experience.

Course Code: APC013VEEN02

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course, you will be able to:

• Improve passenger processes while reducing organizational costs
• Interpret national obligations within international agreements
• Describe the regulatory framework of aviation facilitation pertaining to passengers
• Foster collaboration among stakeholders for overcoming challenges specific to cross-border travel
• Identify facilitation tools and processes that improve passenger flow

The key topics that are covered during this course include:

• Passenger processing
• Processes and tools
• Regulatory framework
• Risk assessment
• Emerging trends
• Technology

Activities

• Presentations
• Discussions
• Exercises
• Assessment
• Group work

This course is recommended for:

• Airline supervisory staff
• National border control agencies (Immigration, Border Police, Civil Aviation)
• Duty officers (government, airport and airline)
• Airport operators

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.