Quality Management (QMS) for Airlines

4-day (32 hours) classroom course

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

Course code: SAC012VEEN01

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completion of this course, you will be able to:

• Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
• Develop your process mapping and procedure writing skills
• Integrate Safety Management System (SMS) and Quality Management System (QMS)
• Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
• Manage audit nonconformities

The key topics that are covered during this course include:

• Quality Culture and how it affects your organization
• Process management
  • Establishing processes
  • Planning and writing procedures
• Document control
  • Which elements to control and how
  • Planning a document infrastructure
• Audit management
  • Measuring compliance
  • Root cause analysis
  • Developing and initiating a corrective action plan
  • Levels of non-conformity
• QMS and Safety Management System (SMS) parallels

Activities

• Interactive exercises
• Case studies
• Assessment

This course is designed for airline staff, including:

• Management new to the field of quality
• Quality internal auditors
• Operations managers

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.