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Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our Hong Kong Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in Hong Kong and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Accessing the Hong Kong Training Center

Hong Kong International Airport (IATA: HKG, ICAO: VHHH) is an international airport located on the island of Chek Lap Kok in western Hong Kong.  

Hong Kong International Airport operates a three-runway system (3RS). Terminal 1 (T1) handles most mainline and legacy flights. Terminal 2 (T2) has transitioned into a major hub featuring full arrivals/departures, self-check-in technology, and a dedicated Coach Hall linking directly to the Greater Bay Area.  

Here are the specific transportation options: 

  • Airport Express: Departs every 10 minutes from the airport directly to Tsing Yi, Kowloon, and Hong Kong Stations 
  • Public Buses (Airport Bus "A" Routes): Cost-effective with routes covering major hotels in Hong Kong Island and Kowloon.
  • Taxis: Readily available outside the Arrivals Hall. Red (Urban) taxis serve most areas.
  • Ferries (Chinese Mainland/Macau): Transit passengers can use the SkyPier for direct high-speed ferry connections to mainland Chinese cities and Macau without passing through Hong Kong immigration.

Getting around Hong Kong is easy and convenient. The most widely used payment method is the Octopus Card (available as a physical card or through Apple Pay and Google Pay), which can be used across the MTR, buses, trams, and ferries. Contactless credit cards (Visa, Mastercard, UnionPay, and American Express) and mobile wallets are also accepted on the MTR and most major bus routes. Cash remains an option for buses, trams, and taxis, although exact change is required on buses as no change is provided. Hong Kong taxis are required to accept at least two electronic payment methods, such as Octopus, Alipay, WeChat Pay, or other QR code-based payment services, making cashless travel more convenient than ever.

The IATA Training Center in Hong Kong is hosted at the Hong Kong Management Association (HKMA).

  • IATA Training Center (Hong Kong)

    Hong Kong Management Association (HKMA)
    14/F Fairmont House, 8 Cotton Tree Drive,
    Central Hong Kong SAR
    China

To learn more about getting around Hong Kong and to explore the city's attractions, please visit the Hong Kong Tourism Board website.

Core Transport Modes:

  • MTR: The fastest way to get around, covering Hong Kong Island, Kowloon, and the New Territories, with direct lines to the airport and the Mainland border. 
  • Buses: Extensive double-decker bus networks serve nearly every neighborhood.
  • Minibuses: 16-seat or 19-seat minibuses. Green minibuses have fixed routes and fares, while red minibuses operate on more flexible routes.
  • Trams: Operating solely on Hong Kong Island, these double-decker streetcars (locally called "Ding Dings") are an iconic, inexpensive, and scenic way to travel. 
  • Ferries: The Star Ferry connects Hong Kong Island and Kowloon, offering quick harbour crossings and scenic views.  

About the Hong Kong Training Center

  • Reception
    HKMA’s reception opening hours are as follows:
    Monday to Saturday from 09:00 to 22:00.
    Sunday from 09:00 to 17:00.
    Closed on Public Holidays. 
  • Business Center
    Please bring your laptop to your course to access your course material, and don’t forget to pack your laptop cables and adaptors as we are unable to provide them.

    Complementary wireless internet access is available in the Training Center. Please ensure that your laptop is properly configured for Wi-Fi access, as the IATA IT staff cannot provide support on external laptops. 

    The standard power supply in Hong Kong operates at a voltage of 220 V and a frequency of 50 Hz, with the following power plug format:

  • Dress Code
    Our recommended dress code for classroom courses is business casual. As the Training rooms are air-conditioned, we strongly suggest that you bring with you a jacket or a jumper to ensure that you are comfortable.
  • Personal Belongings
    As HKMA premises are shared with other guests and organizations, participants are advised to keep their personal belongings secure at all times. Please do not leave valuables unattended in classrooms or common areas. IATA accepts no responsibility for the loss, theft, or damage of personal belongings during your stay at the training center.
  • Luggage Storage
    No luggage storage services are available at the Hong Kong Training Center. 
  • Breaks & Lunch
    Coffee, tea, and water will be provided throughout the course. Participants may have lunch at nearby restaurants at their own cost. A one-hour lunch break will be scheduled each day; however, the exact timing will depend on the instructor's training schedule.

    There are several shopping malls near the training center offering a wide range of dining options:
  • Smoking
    Smoking is not permitted anywhere in the Hong Kong Training Center.
    In Hong Kong, smoking is banned in all indoor public places, workplaces, and restaurants. A HK$3,000 fine applies to smoking in prohibited areas, queues, or within 3 meters of designated building exits. All e-cigarettes and heated tobacco products are illegal.
  • Travel Assistant
    Our local Hong Kong office can offer the necessary assistance and support as required.

If you hear an alarm.

  • Stay calm and immediately evacuate using the nearest smoke-free staircase
  • Take only personal belongings with you
  • Do not use the elevators
  • Leave the building in an orderly manner and head to the designated assembly point

Visa & Payment

For full details, please visit the Immigration Department, The Government of HKSAR China, 

We recommend allowing a minimum of 4 weeks to process your visa application. IATA cannot intervene in the application process or guarantee the provision of such documentation. Nationals of alomost 170 countries and territories can visit Hong Kong without a visa/entry permit for a period ranging from 7 days to 180 days.

Find out more information on visa/entry permit requirements for visitors to the HKSAR.

Complete payment must be received prior to the beginning of the course. Please note that IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

  • Bank wire transfers should be made to:
    IATA Account No: 404-903-7
    Bank Number: 003
    Branch Number: 00001 Royal Bank of Canada
    1, Place Ville Marie
    Montreal, Quebec
    Canada H3C 3B5
    Swift Code: ROYCCAT2
    ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

Hong Kong maintains a free and open foreign exchange regime, with no restrictions on the movement of funds into or out of the territory. Visitors can conveniently exchange major foreign currencies at airports, banks, hotels, and licensed money changers throughout the city.

For everyday transactions, visitors are encouraged to use an Octopus Card , which provides a convenient way to pay for public transportation and a wide range of small purchases. It is also advisable to carry some Hong Kong dollars (HKD) for transactions at traditional markets, small retailers, and certain taxis. In addition, contactless credit and debit cards (including Visa, Mastercard, UnionPay and American Express) are widely accepted at restaurants, shops, and major attractions. Popular mobile payment platforms such as Apple Pay, Google Pay, Alipay and WeChat Pay are also commonly used across Hong Kong’s retail and dining establishments.

Hotels & Leisure

To assist with your travel planning, you are responsible for arranging and booking your own accommodation directly with the hotel of your choice. We strongly recommend securing a flexible or changeable reservation at least 3 weeks before the course start date to ensure availability and allow for any necessary travel adjustments.

Please note that all costs associated with accommodation, including room charges, taxes, and incidental expenses, are the sole responsibility of the participant. IATA bears no liability for any obligations or commitments incurred between participants and their chosen hotel.

For your convenience, the following hotels are located near the Hong Kong Management Association (HKMA), IATA Hong Kong training venue:

Hong Kong offers a wide range of dining options, from casual cafés and local favourites to traditional Cantonese cuisine, dim sum, street food, Asian and international cuisine.

To explore restaurant options near the Training Center or your accommodation, refer to third-party restaurant platforms and dining guides. These platforms allow you to search based on location, cuisine, price range, availability, dietary preferences and customer reviews.

Please note that restaurant information, availability, prices and reviews are managed by third-party platforms and may change without notice.

Information counters for visitors arriving at Hong Kong International Airport (HKG) are located in the landside Arrivals Hall, near Arrival Halls A and B, where travelers can obtain maps, transportation information, and general visitor assistance.

For additional travel information and destination planning resources, visitors are encouraged to consult the Hong Kong Tourism Board (HKTB) website, which offers a wide range of practical travel information, attractions, events, and downloadable e-guidebooks.

Emergency Info

Core Emergency Services (Police, Fire, Ambulance)

  • 999 The primary universal emergency hotline for police, fire, and medical.
  • 992 A dedicated SMS emergency hotline for the speech or hearing impaired.

Other useful numbers and apps

  • Police Hotline: +852 2527 7177
  • Travel Industry Authority: +852 3698 5900
  • Consumer Council: +852 2929 2222
  • Hong Kong Tourism Board Visitor Hotline: +852 2508 1234
  • Hong Kong International Airport: +852 2181 8888
  • Customs and Excise Department 24-Hour Hotline: +852 2815 7711
  • Hong Kong Immigration Department: +852 2824 6111
  • Hongkong Post: +852 2921 2222
  • Department of Health: +852 2961 8989
  • Hong Kong Observatory (for weather information): +852 1878 200
  • Telephone directory enquiries: +852 1081

List of General Outpatient Clinics under The Hospital Authority (HA)

The Dental Council of Hong Kong provides a list of Registered Dentists for your reference.

In Hong Kong, licensed pharmacies can be identified by the “Rx” sign, the Red Cross symbol, or by the inclusion of the words “Pharmacy” or “Dispensary” in their English name. These authorized pharmacies are permitted to dispense prescription medications and provide professional pharmaceutical services.

Major health and beauty retail chains, such as Mannings and Watsons, also operate licensed pharmacy counters staffed by qualified pharmacists. These outlets can legally dispense prescription medicines and offer a wide range of over-the-counter medications and healthcare products.

Policies

  • For detailed information on course fees, payment terms, and applicable pricing conditions, please refer to our Pricing Page. Early bird rates may be available for selected courses when booking within the eligible period.
  • Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
  • Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
  • If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our IATA Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.