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Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our Taipei Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in Taipei and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Accessing the Taipei Training Center

Taiwan Taoyuan International Airport (TPE) is the main international airport serving Taiwan and the Taipei metropolitan area.

The training center is located at the Taipei Air Freight Forwarders & Logistics Association (TAFLA) in Taipei City. 

From Taiwan Taoyuan International Airport (TPE), you can travel to the training center by: 

  • Taxi: Taxis are available outside the Arrivals Hall. The journey to the training center typically takes 40-60 minutes depending on traffic conditions.
  • Airport MRT: Take the Airport MRT to Taipei Main Station and connect to local public transportation or taxi services to reach the training center.
  • Airport Bus: Several airport bus routes operate between Taoyuan International Airport and Taipei City.

The Airport Information counters located in the Arrivals Hall can provide additional assistance regarding transportation options and directions.

The Taipei Training Centre is located at the Taipei Air Freight Forwarders & Logistics Association (TAFLA).

  • IATA Training Center (Taipei)
    Taipei Air Freight Forwarders & Logistics Association (TAFLA)
    台北市航空貨運承攬商業同業公會
    8F-3, No. 343, Section 5, Nanjing East Road,
    Songshan District, Taipei City 10569,
    Taiwan.

Taipei has a convenient and efficient public transportation system, including the MRT (Metro), buses, taxis, and ride-hailing services.

  • MRT (Metro)
    The Taipei MRT is the most convenient way to travel around the city. Major tourist attractions, business districts, and transportation hubs are connected by the MRT network. 
  • Bus
    Taipei's extensive bus network complements the MRT system and provides access to areas not directly served by metro lines. 
  • Taxi
    Taxis are widely available throughout Taipei and can be hailed on the street or booked through taxi apps. Most taxis accept cash, and many also accept credit cards or mobile payment methods.

About the Taipei Training Center

  • Reception
    The reception desk opens at 08:30 a.m.
  • Business Center
    Please bring your laptop to your course to access your course material, and don’t forget to pack your laptop cables and adaptors as we are unable to provide them.
  • Power outlets are available in the training room. Taiwan uses 110V / 60Hz electrical power. Type A plugs are the most used, although Type B outlets may also be available. 
  • Complementary wireless internet access is available in the IATA Training Center. Please ensure that your laptop is properly configured for Wi-Fi access.
  • Dress Code
    Our recommended dress for classroom courses is business casual. As the Training rooms are air-conditioned, we strongly suggest that you bring with you a jacket or a jumper to ensure that you are comfortable.
  • Personal Belongings
    As we have other guests within our premises, please ensure that you always take care of your belongings. IATA is not responsible for the loss of any personal items.
  • Coffee, tea, and water are provided during the course.
  • Lunch
    Lunch is at your own expense. A wide range of dining options are available within walking distance of the training center. The training center is conveniently located near Nanjing Sanmin MRT Station, where additional restaurants and cafés can be found.
     
  • Smoking
    Smoking is not permitted anywhere within the training center. Participants who wish to smoke must proceed to the designated smoking area outside the building on the ground floor (1st floor).

If you hear an alarm.

  • Please stay seated until there is an announcement confirming that it is indeed a fire
  • If confirmed, please leave the training room in an orderly manner
  • Take only personal belongings with you
  • Do not use the elevators
  • Follow the instructions of the evacuation team (wearing yellow vests)
  • Follow the evacuation team to the assembly point outside the building

Visa & Payment

Visit the Bureau of Consular Affairs (BOCA) website for full details. We recommend that you allow sufficient time to process your visa application, subject to government approval. IATA cannot intervene in the application process or guarantee such documentation.

Should the Taiwan Representative Office, Embassy, or Consulate require an invitation letter, please contact the training coordinator assigned to your course. Requests for invitation letters should be submitted at least 7 business days in advance. Any such letter can only be released after course fees have been paid in full.

Complete payment must be received prior to the beginning of the course. Please note that IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

  • Bank wire transfers should be made to:
    IATA Account No: 404-903-7
    Bank Number: 003
    Branch Number: 00001 Royal Bank of Canada
    1, Place Ville Marie
    Montreal, Quebec
    Canada H3C 3B5
    Swift Code: ROYCCAT2
    ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

Banks, ATMs, and foreign exchange services are available at Taiwan Taoyuan International Airport.

Additional banking services are available near the training center. Foreign currency may be exchanged at banks during normal business hours.

Major credit cards are accepted at most hotels, restaurants, and retail establishments throughout Taiwan. Participants are encouraged to carry some New Taiwan Dollars (TWD) for smaller purchases.

Hotels & Leisure

You are responsible for making your reservation directly with the hotel of your choice. It is highly recommended that you make a changeable hotel reservation at least 3 weeks prior to the course start date. 

Payment for accommodation, taxes, and incidental charges is the responsibility of the participant. Please note that IATA and the organizer cannot accept any responsibility for your liability to the hotel.

The following hotels are located within a convenient distance of the training center and are provided for information purposes only.

  • City Suites Taipei Nandong****
    One of the hotels located nearest to the training center.
    No. 411, Section 5, Nanjing East Road, Songshan District, Taipei City 105, Taiwan
  • Hotel East Taipei***
    No. 97, Section 5, Nanjing East Road, Songshan District, Taipei City 105, Taiwan
  • Brother Hotel****
    No. 255, Section 3, Nanjing East Road, Songshan District, Taipei City 105, Taiwan
  • Les Suites Taipei Ching Cheng*****
    No. 12, Ching Cheng Street, Songshan District, Taipei City 105, Taiwan

Payment for the room, taxes, and incidentals is the responsibility of the participant. Please note that IATA cannot accept any responsibility for your liability to the hotel.

Taipei offers a wide range of dining options, from night-market stalls, casual cafés, and local favorites to traditional Taiwanese, regional Asian, and international cuisine.

To explore restaurant options near the Training Center or your accommodation, refer to third-party restaurant platforms and dining guides. These platforms allow you to search based on location, cuisine, price range, availability, dietary preferences, and customer reviews.

Please note that restaurant information, availability, prices, and reviews are managed by third-party platforms and may change without notice.

Tourist information can be obtained at the Visitor Information Centers located at Taiwan Taoyuan International Airport or on the Taipei Travel website. 

Tourist attractions

  • Taipei 101
  • National Palace Museum
  • Chiang Kai-shek Memorial Hall
  • Longshan Temple
  • Ximending

Museums

  • National Palace Museum
  • National Taiwan Museum
  • Museum of Contemporary Art Taipei (MOCA Taipei

Other activities to mention

  • Night Markets
  • Maokong Gondola
  • Beitou Hot Springs
  • Tamsui Old Street
  • Cycling along Taipei's riverside bike paths

Emergency Info

In case of an emergency, you can contact these numbers for free.

  • Emergency Services (English and Foreign Language Assistance Available): 112
  • Police: 110
  • Ambulance: 119
  • Fire: 119
  • Pojen General Hospital
    No. 248, Guangfu N. Rd., Songshan Dist., Taipei City
    Phone: +886 2 2578 6677
  • Tri-Service General Hospital Songshan Branch
    No. 131, Jiankang Rd., Songshan Dist., Taipei City
    Phone: +886 2 2764 2151

Pharmacies are available throughout Taipei City, including locations near the training center.

If you require medical assistance after regular business hours, please contact Emergency Services (112) or visit the nearest hospital emergency department.

Special Note: Participants are responsible for all medical expenses incurred during their stay in Taiwan.

Policies

  • For detailed information on course fees, payment terms, and applicable pricing conditions, please refer to our Pricing Page. Early bird rates may be available for selected courses when booking within the eligible period.
  • Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
  • Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
  • If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our IATA Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.