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IATA Training enables you to be the best you can be. Every year, 100,000 participants trust the unique industry insight available from our courses. We are ISO9001 certified, and have more than 50 years of experience at the heart of the industry.
Our professional subject matter experts set the industry standards that are at the core of aviation and are the prime source of our course content. All our courses lead to internationally recognized qualifications.
Found 673 courses and diplomas
E-LEARNING
Overview of the Air Transportation System (e-learning)
An overview of the air transportation system, illustrating the interdependence among its components: airlines, airports, civil aviation authorities and air navigation services
Self-study
Passenger Agent Essentials Bundle (Digital Edition)
The combination of topics offered in these courses provides a detailed introduction to the role of passenger services agent with a focus on procedures and customer service.
Classroom
Passenger Assessment and Travel Document Checks (classroom)
Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling.
Classroom
Passenger Data Exchange Programs (API/PNR) (classroom)
Working from the API-PNR Toolkit, the practical exercises in this course will help you understand the steps to building a data program in alignment with international standards.
Virtual classroom
Passenger Data Exchange Programs (API/PNR) (LIVE virtual classroom)
Working from the API-PNR Toolkit, the practical exercises in this course will help you understand the steps to building a data program in alignment with international standards.
Diploma
Passenger Experience Excellence Diploma
Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.
Classroom
Passenger Experience Service Design - Advanced (classroom)
Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.
Virtual classroom
Passenger Fares and Ticketing - Advanced (LIVE virtual classroom)
Learn how to price complexed itineraries with surface sectors and how to determine different types of combinations: single vs. multiple pricing units with possible end-on and side-trips.
Classroom
Passenger Fares and Ticketing - Advanced (classroom)
Master steps and checks in normal fare construction of a single pricing unit as well as for contiguous pricing units.
Virtual classroom
Passenger Fares and Ticketing - Basic (LIVE virtual classroom)
Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data
