Terms & Conditions - Enterprise Library

1. Definitions and Interpretation

 

1.1 For purposes of this Agreement, and unless otherwise expressly provided herein, the following terms shall have the respective meanings set forth below:

“Agreement” means the contract between IATA and the Customer for the subscription of a Product incorporating these Terms and Conditions; the Order Form; the Product Terms Appendix, and which shall come into existence on the Effective Date.

“Authorised Users” means those employees or contractors of the Customer only, who are authorised by the Customer in accordance with section 2, to access and use the Products and who satisfy the qualification criteria and conditions specified in Section 3 of the Product Terms Appendix which must without exception be identified using Licensee domain name(s) stated in the Order Form.

“Customer” shall mean the named party in the Agreement which has agreed to license the Product and whose details are set out in the Order Form.

“Data Protection Legislation” means all laws and regulations relating to the Processing of Personal Data and privacy including the European Union’s General Data Protection Regulation, including all regulations made under them and any amendment or re-enactment of any of them, any other legislation relating to privacy (including the EU Directive on privacy and electronic communications, the European Union’s e-Privacy Regulation, and/or the Processing of Personal Data (as amended, supplemented or superseded from time to time).

“Edition” means the edition of the Product set out in the Order Form, for which an edition may be updated and amended from time to time, but it expressly excludes subsequent editions of a Product.  

“Effective Date” shall mean the date specified in the Order Form or Agreement.

“Fees” shall mean the subscription fees set forth in the Order Form and as specified in section 4 of this Agreement.

“Force Majeure” means an event or circumstance that is reasonably outside a party’s control and prevents it from performing its obligations in the Agreement.

“IATA” International Air Transport Association, an association formed by Special Act of Parliament of Canada, with its principal office located at 800 Place Victoria, P.O. Box 113, Montreal, Quebec, Canada H4Z 1M1.

Initial Subscription Term means the initial subscription term of 12 months beginning on the Effective Date or such other period as agreed in the Order Form.

“Order Form” shall mean an order for the subscription of the Products placed by the Customer either standalone or through the IATA Store.

“Personal Data” refers to any information relating to an identified or identifiable individual, such as a name, an identification number, an online identifier, etc. made available by one party to the other party.

“Process or Processing” means any operation performed on the Personal Data such as collection, use, storage, disclosure, or any such similar or analogous activity considered as processing under the Data Protection Legislation.

Permitted Purpose means the Authorised Users accessing and using the Products in accordance with section 2.

“Product(s)” means the subscriptions by the Customer as detailed in the Order Form and which entitle the Authorised Users to access and use the Products in accordance with these Terms and Conditions.

“Renewal Period” means rolling terms of 12 months.

“Seat(s)” means a licensed access provided for a single concurrent user, or multiple concurrent users, that can be shared by Authorised Users.

“Term” shall collectively mean the Initial Term and each Renewal Term.

1.2 In this Agreement general words introduced or followed by the word “other”, “including” or “in particular” shall not be given restrictive meaning because they are followed or preceded (as the case may be) by particular examples intended to fall within the meaning of the general words.

1.3 These Terms and Conditions apply to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

1.4 In the event of any inconsistency or conflict between any provision contained in an applicable Order Form and any provision contained in these Terms and Conditions, the provision in the Order Form shall take precedence followed by the Product Terms Appendix and then the Terms and Conditions.

2. Rights Granted

Subject only to the payment of all Fees due hereunder, IATA hereby grants to the Customer and the Customer agrees to accept on the terms and conditions set out in the Agreement a limited, conditional, revocable, personal, non-exclusive and non-transferable right to permit the Authorised Users for the Term of this Agreement to access and use the Products strictly for the sole purpose of Customer’s internal business operations (the “Permitted Purpose”). The right aforementioned is granted for the Edition and the number of Seats set out in the Order Form. In relation to the Authorised Users, the Customer undertakes that it shall be responsible for compliance by the Authorised Users with these Terms and Conditions and that the restrictions on the Customer set out within these Terms and Conditions shall, unless the context requires otherwise, equally apply to any such persons.

3. Term

This Agreement shall commence on the Effective Date and shall (unless terminated earlier in accordance with these Terms and Conditions) continue in full force and effect until the end of the Term. Unless a party provides to the other party a written notice of not less than 60 days prior to the end of the Initial Term or the then current Renewal Term, of its intention not to renew the Agreement, the Agreement shall roll into a new Renewal Term.  

4. Fees

4.1 In consideration of the rights granted hereunder, Customer undertakes and agrees to pay IATA the Fees in the currency set forth in the Order Form. Unless otherwise stated in the Order Form, Fees are payable within 30 days of the date of the invoice.

4.2 All Fees stated are (a) non-cancellable and non-refundable (except as otherwise provided in these Terms and Conditions); and (b) are exclusive of value added tax.

4.3 Time of payment is of the essence. If the Customer does not pay any undisputed fees by 11.59 pm on the relevant due date, then IATA may invoice for, and the Customer must pay, interest on the overdue amount at the rate of 8% above the base rate of the Bank of England that was in force on the date of the invoice for the undisputed fees, such interest to accrue on a daily basis and until full payment for the overdue amount has been made. The Customer must pay the interest together with the overdue amount.

4.4 If the Customer fails to make any payment by the relevant due date and IATA has provided written notice to the Customer to make such overdue payment, then, without prejudice to IATA's other rights and remedies, IATA may suspend the provision or supply of the Product, without any liability to the Customer, until such time as the overdue amount along with any associated interest on late payments has been settled in full.  

4.5 Each year, IATA shall have the right to increase the Fees applicable at each Renewal Term provided written notice of such increase is given to Customer no later than 60 days prior to the end of the then current Term.

5. Payment Without Set Off

Payments must be made without any set-off or counter claim and free of deduction or withholding (except as required by law) of any taxes or governmental charges. If any deduction or withholding is required by law, Customer must pay the required amount to the relevant governmental authority, provide IATA with an official receipt or certified copy or other documentation acceptable to IATA evidencing the payment, and pay to IATA, in addition to the payment to which IATA is otherwise entitled under this Agreement, such additional amount as is necessary to ensure that the net amount actually received by IATA, free and clear of all taxes, equals the full amount IATA would have received had no such deduction or withholding been required.  

6. Taxes

(a) Should any taxes including, but not limited to, any goods and services tax (provincial, state, federal or otherwise) or other value added tax, levies, fees, charges or duties be imposed, levied or become payable in respect of this Agreement, Customer will pay any and all such taxes, levies, fees, charges and duties, in addition to any other payment due to IATA under this Agreement. In the event IATA pays any such tax or assessment, Customer will immediately reimburse IATA upon demand.

(b) All payments by Customer pursuant to this agreement shall be free and clear of all withholdings or deductions of any nature whatsoever except to the extent otherwise required by law, and if any such withholding or deduction is so required, Customer shall pay by way of supplemental payment an additional amount, such that after the deduction of all amounts required to be withheld or deducted from the payment and the supplemental payment, the net amount actually received by IATA will equal the amount that IATA would have received if such withholding or deduction had not been required.

7. Intellectual Property

The licensed Products shall remain the exclusive property of IATA or its licensors and all rights, titles and interests in and to the Products, including, without limitation, all intellectual property rights and any accompanying written or printed materials, are owned by IATA or its licensors. The Products are licensed, not sold, to the Customer as a single product pursuant to these Terms and Conditions and the Customer shall not acquire any rights to those intellectual property rights or to any intellectual property rights owned by IATA and/or their licensors, whether pre-existing or created during the Term of this Agreement. Customer agrees to treat the Products in the same manner as any other material protected by intellectual property laws and treaties. Customer agrees as a condition of this Agreement that it shall not, without the prior written consent of IATA, disclose the terms and conditions of this Agreement or refer to this Agreement, its content or IATA in any manner whatsoever including, without limitation, in any material sent by the Customer to any third party, entity or person.

8. Confidentiality

8.1 Confidentiality Obligations.  Each party will: (a) not share the other party’s Confidential Information with third parties unless the Agreement allows it to be shared; (b) protect the other party’s Confidential Information in accordance with good industry practice; (c) only use the other party’s Confidential Information for the purposes (as set out in this Agreement) for which it was disclosed; and (d) ensure that, where Confidential Information is shared, anyone that receives the information is bound by confidentiality obligations that are equivalent to those in this Agreement. Confidential Information shall mean information related to a party that is marked as confidential or would otherwise be regarded as confidential by a reasonable business person. This includes information about the party’s customers, suppliers, pricing, market opportunities, operations, products, technology, plans, know-how, designs or trade secrets.

8.2 Sharing with Permitted Representatives. Each party may share Confidential Information with its internal personnel or professional advisers who need to know the information to exercise that party’s rights or perform its obligations in the Agreement.

8.3 Confidentiality Exceptions. The confidentiality obligations in this section do not apply to Confidential Information that: (a) was already known to the recipient before it was disclosed by (or with the permission of) the other party; or (b) becomes available to the recipient on a non-confidential basis via another third party; or (c) comes into the public domain in a way that does not breach any confidentiality obligations.

8.4 Disposing of Confidential Information. If requested by the other party, each party must promptly return, delete or destroy any Confidential Information it holds and confirm in writing that it has done so. This includes Confidential Information held by its permitted representatives, but does not include information covered by section 8.5.

8.5 Keeping Confidential Information. Each party may keep Confidential Information that is: (a) securely stored in archives or computer back-up systems; (b) required in order to comply with a legal requirement; or (c) required as part of appropriate corporate governance record-keeping. Any Confidential Information that is retained for any reason will remain subject to the confidentiality obligations in this Agreement.

8.6 Duration of Confidentiality Obligations. The confidentiality obligations in this section will remain in force for the Term and for 5 years following the termination or expiration of this Agreement.

9. Restrictions

Except for the in accordance with these Terms and Conditions, Customer shall not, and shall not allow its Authorised Users, under any circumstances to:

a) use, duplicate, copy, modify, adapt, correct errors, or create derivative works from the Products;

b) decode, reverse engineer, de-compile or disassemble the Products or otherwise translate, make alterations to the Products;

c) sub-license any rights granted hereunder to any third party, entity or person without having received the prior written consent of IATA, which consent shall be at IATA’s sole discretion;

d) publish, sell, transfer, redistribute, let or hire or otherwise provide or disclose the Products or any information or data contained in the Products or any part thereof, or any derivative product, directly or indirectly, to any third party, entity or person not an Authorised User;

e) use in any manner the Products and any information or data contained in the Products or any part thereof during the Term of this Agreement, except for the Permitted Purpose only;

f) directly or indirectly export or transmit the Products or related materials (or any part thereof) to any country to which such export or transmission is restricted by any applicable regulation or statute, without the prior written consent of the competent governmental authority and of IATA;

g) enter into any contract on behalf of IATA or assume or create any obligation whatsoever, expressed or implied, in the name of IATA or otherwise bind IATA in any manner whatsoever;

h) provide the Product to, or incorporate the Products in products or services provided by Customer to any third party; driv

i) use any Confidential information of IATA or any IATA information in conjunction with any generative artificial intelligence chatbot, platform or tool or any such similar or subsequent technology (AI Tool), including uploading, scanning onto or transferring in any manner onto any such AI Tool, manually or by means of electronic transfer; or use the AI Tool for any interrogation, assessment or analysis of whatsoever nature, kind or purpose; or to obtain, create or produce any form of modified or derivative version of IATA’s Confidential Information or other IATA information; and

j) without limiting the generality of the foregoing subsections, allow any third party, entity or person to have access to or use of the Products, directly or indirectly, without the prior written consent of IATA, which consent shall be at IATA’s sole discretion.

10. Data Processing

10.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This section 10 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation.

10.2 The parties acknowledge that: (i) if IATA is processing any Personal Data on the Customer’s behalf under this Agreement, the Customer is the controller and IATA is the processor and (ii) if the Customer is processing any Personal Data on IATA’s behalf under this Agreement, IATA is the controller and the Customer is the processor, for the purposes of the Data Protection Legislation. 

10.3 The Products comprise of anonymised aggregated data for the purposes of the Data Protection Legislation. In the event that any Personal Data is identifiable in the Products, the Customer will notify IATA without undue delay and in any event within 48 hours on becoming aware of the same. Notwithstanding the preceding sentence, Customer shall at the written request of IATA carry out such steps as reasonably advised by IATA in respect of the Personal Data, including but not limited to restricting access to named Authorised Users on a strict need to know basis.

10.4 Each party shall: (a) refrain from requesting Personal Data beyond what is necessary to fulfil the purpose(s) for which it is requested, which purpose(s) for requesting Personal Data shall be specified and legitimate and in accordance with the scope of the Agreement; and (b) agree in advance as to the categories of Personal Data which are required to be made available pursuant to this Agreement and monitor they are complete, accurate and relevant having regard to the purpose for which they are Processed.

10.5 Without prejudice to the generality of this section, each party (a Data controller) shall in relation to any Personal Data Processed hereunder: (a) implement appropriate technological and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures; (b) process that Personal Data only on the documented written instructions of the party that has provided the Personal Data; (c) not transfer, or otherwise permit access to, any Personal Data outside of the jurisdiction in which the party is registered; (d) refrain from disclosing Personal Data to any third parties; (e) assist the Data controller, at the Data controller’s cost, and within the timescales reasonably specified by the Data controller or in line with the expectations set under the Data Protection Legislation, in responding to any request from a Data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or Regulators; (f) promptly return to the other or delete all Personal Data owned by the other party which is no longer necessary to fulfil the purpose(s) for which it was made available, unless otherwise instructed by the other party, the relevant individual or unless required by law.

11. Inspection

IATA may upon reasonable advance written notice of no less than 10 business days to the Customer and during business hours inspect the premises, systems and records of Customer to ensure the Products are accessed and used in accordance with the terms of this Agreement. Such inspection shall be at IATA’s sole cost and expense, save and except if such inspection demonstrates that the Customer is in breach of its obligations under this Agreement, in which case the reasonable costs of inspection shall be at Customer’s sole cost and expense.

12. Warranty

IATA has used commercially reasonable efforts in collecting, preparing and maintaining material for inclusion in the Products and to ensure that the Products are available without significant interruption. However, IATA does not represent or warrant that the information contained in the Products is complete or free from errors, and does not assume, and expressly disclaims, any liability to any person(s) including, without limitation, Customer for any loss or damage caused by errors or omissions in the Products, or delay in the provision of the Products, whether such errors, omissions or delays result from negligence, accident or any other cause (excluding IATA’s gross negligence or wilful misconduct). The Products are provided on an "as is”, “where is” and “as available” basis. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IATA DISCLAIMS ALL WARRANTIES, BOTH EXPRESS AND IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SATISFACTORY QUALITY, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, CONDITION, PERFORMANCE AND ANY WARRANTY AGAINST INFRINGEMENT.

13. Limitation of Liability

Notwithstanding any other provision of this Agreement, in the event of any defect, omission or error in the Products or other breach of this Agreement by IATA or other claim brought by Customer (whether in negligence or otherwise), IATA’s entire aggregate liability (for any one or all claims) shall not exceed the Fees paid by Customer for the subscription of the Products during the Term. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IATA BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, ANY OTHER PECUNIARY LOSS, OR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, THIRD PARTY OR CONSEQUENTIAL DAMAGES) ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCTS, EVEN IF IATA HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14. Indemnification

Customer hereby agrees to indemnify and hold harmless IATA and its officers, employees, agents and servants from and against any and all claims, demands, actions, causes of action, judgments, costs, attorneys’ fees, expenses and liability of any kind or nature which they may incur, suffer or be required to pay which may result, directly or indirectly, from any use (including without limitation reliance) by Customer or its Authorised Users of the Products and/or from any breach by the Customer or its Authorised Users of any of the provisions of this Agreement, unless such damages are due to IATA’s gross negligence or wilful misconduct.

15. Termination by IATA for Breach

Notwithstanding any provision of this Agreement and without prejudice to any other rights, IATA may immediately terminate this Agreement upon written notice to Customer if Customer breaches and such breach is capable of being remedied is not so remedied within 5 business days of notification or otherwise fails to comply with any terms and conditions of this Agreement.

15.(A) Termination by IATA for Convenience

IATA may, upon 60 days’ written notice terminate this Agreement without cause. In any event, termination of this Agreement by IATA under this section 15(A), Customer shall be entitled to a pro rata refund of any prepaid Fees already paid but for which the Products have not be available after the effective date of termination.

15.(B) Termination for Cause by Either Party

This Agreement may also be terminated immediately by written notice given to the other party, in the following cases:

(i) if the other party makes a general assignment for the benefit of creditors or files a voluntary petition in bankruptcy or petitions for reorganization or arrangement under bankruptcy laws; or

(ii) if a petition in bankruptcy is filed against the other party, or if a receiver or trustee is appointed for all or any part of the property and assets of the other party; or

(iii) the other party suspends or ceases, or threatens to suspend or cease, or appears reasonably certain of imminently suspending or ceasing, the carrying on of all or a substantial part of its business.

16. Consequence of Termination of Subscriptions

Upon the expiry or termination of this Agreement for any reason, where the Customer has a subscription to the Product, then Customer shall destroy all copies of the Products and all of its component parts and shall refrain from making any further use whatsoever of the Products.  This requirement applies to all copies of the Products in whatever form, partial or complete, and whether or not modified or merged into other materials and whether or not merged with the data of Customer. Notwithstanding the foregoing, upon request of Customer, IATA will allow Customer to continue using the Products hereunder as stored internally in accordance with the provisions of this Agreement, for a maximum period of 18 months following the effective date of termination of this Agreement. For this purpose, this section 16 and the entire Agreement shall survive the termination of this Agreement until the expiry of this 18 month period.  

17. Applicable Law, Dispute

This Agreement shall be construed in accordance with and governed by the laws of England notwithstanding any conflict of law provisions.  

18. Assignment

The Customer shall not assign or transfer or permit the assignment or transfer of this Agreement without the prior written consent of IATA.  

19. Amendments

IATA reserves the right to amend these Terms and Conditions unilaterally in its absolute discretion, and Customer acknowledges IATA’s right to do so.  Such amendments shall become effective 30 days after they are promulgated. If Customer objects to any material amendment, the Customer may terminate the Agreement by giving 60 days’ notice thereof to IATA. It is the Customer’s responsibility to periodically check the published Terms and Conditions to ensure they remain familiar with the Terms and Conditions.

20. Entire Agreement

This Agreement constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements, understandings, negotiations, and discussions of the parties, whether oral or written. If any part of this Agreement shall be held unenforceable or invalid, such part shall be severed from this Agreement and such invalidity or unenforceability shall not in any way whatsoever affect the remaining parts of this Agreement, which shall continue in full force.

21. Waiver

The failure by IATA at any time to require performance by Customer of any of its obligations shall not affect IATA’s rights to require such performance at any time thereafter.  A waiver by IATA of a breach or specific delay shall not be taken or held to be a waiver of any subsequent breach or delay.

22. Headings

The headings or captions of the articles, sections or subsections of this Agreement are for convenience and reference only.

23. Survival

Any terms and conditions which by their nature extend beyond the term or expiry of this Agreement shall survive this includes, without limitation, the following section 4 (Fees), 7 (Intellectual Property), 8 (Confidentiality), 9 (Restrictions), 11 (Inspection), 12 (Warranty), 13 (Limitation of Liability) and 14 (Indemnification).

24. Notices

All formal notices must be sent in writing to the addresses in the Order Form. Formal notices for IATA must be copied to legalnotice@iata.org.

25. Force Majeure

IATA shall not be liable for delay or failure in its performance hereunder to the extent that such delay or failure is cause by Force Majeure, including without restriction, acts of God, natural disasters, fire, earthquakes, floods, explosions, pandemic, terrorism, armed conflicts and wars not yet officially declared, civil unrest, strikes or industrial disputes, vandalism, pillage, port congestion, theft, adverse weather conditions, rejections or delays in obtaining export or import licenses, embargoes, acts or any regulations of any governmental authority, communication line failure or failure and significant and disruptive fluctuation of power supply and any similar events affecting third party suppliers.

Product Terms Appendix

These Product specific terms apply to the Product provided by IATA to the Customer under the Agreement. They are in addition to the Terms and Conditions and form an integral part of the Agreement.

1. Introduction

 

1.1 Applicable Product Terms. These Product Terms apply to the Product(s) license to the Customer.

1.2 Relationship with the Agreement. These Product Terms are placed under, are subject to, and are incorporated by reference into the Agreement.

1.3 Order of Precedence. If there is a conflict between the Product Terms Appendix and any other terms forming the Agreement, it should be resolved by applying the documents or provision in the order of precedence described in section 1.4 of the Terms and Conditions. Notwithstanding the foregoing, where the Product Terms Appendix contain provisions on the same subject, these provisions are in addition to the Terms and Conditions relating to that subject and only in the event of a direct conflict of those certain provisions, in whole or in part, will the Product Terms supersede the Terms and Conditions, and in such case(s) the superseding part of the provision will only be to the extent of the actual conflict in that provision, or part thereof.

2. Definitions

 

2.1 The following definitions apply in these Product Terms Appendix. Any capitalised terms that are not defined below have the meaning given to them in the Terms and Conditions.

Term	Definition
Access Credentials	means the username and password granted to a Customer for its Authorised Users to access the Digital Library.
Digital Library	refers solely to the IATA Enterprise Digital Library EXPLORE TAB in the IATA Portal in which Publications are, subject to the number of Seats, accessible to Authorised Users.
Digital Rights Management or DRM	is the use of technology to control and manage access to copyrighted material.
Heightened Cybersecurity Requirements	means any applicable laws, regulations, codes, guidance (from regulatory and advisory bodies, whether mandatory or not), international and national standards, industry schemes and sanctions, relating to security of network and information systems and security breach and incident reporting requirements, which may include the Network and Information Systems Regulations 2018 (SI 506/2018), all as amended or updated from time to time.
IATA Portal	means IATA’s browser-based application allowing access to and use of the Digital Library, via a desktop or mobile internet browser and through which an Authorised User must access the Digital Library.
Host Provider	means VitalSource Technologies LLC or any other third-party hosting or cloud-hosting service provider.
Publication(s)	means the IATA publication(s) licensed by IATA to Customer on the Digital Library as set out in the Order Form.

 

3. Authorised Users

 

3.1. Customer and its Authorised Users can only access the Publications through the Digital Library using Access Credentials and by no other means. Customer shall be entitled to designate persons as Authorised Users in accordance with Section 3.2. Each Authorised User will be provided unique Access Credentials. Such Access Credentials may not be shared and may not under any circumstances be used by anyone other than that Authorised User, and to do so will be deemed a material breach of these Product Terms. Customer shall be responsible for compliance with the terms of these Product Terms by all Authorised Users, including, without limitation, the restrictions set forth in this Agreement.

 3.2. Customer shall not designate any person as an Authorised User unless such person: (i) is a natural person; (ii) is an employee of Customer with a valid and active email; and (iii) is provided Access Credentials exclusively with permitted Customer domain name(s) stated in the Order Form. Customer may designate a non-employee (i.e., an independent contractor) as an Authorised User only with IATA’s prior permission and provided Customer takes reasonable steps to ensure such non-employee uses the Digital Library and Publications only as permitted under the Agreement. If an Authorised User ceases to be employed or retained by Customer or to hold a valid and active email, the contract administrator or contract signatory shall promptly notify IATA and take all reasonable steps to ensure that such person ceases or is revoked access to the Digital Library and any Publication(s). Customer, acknowledges that Authorised Users must provide IATA with certain identifying information, including their name and a business email address, and that Authorised Users may be required to accept an end-user license agreement agreeing to IATA’s privacy policy and/or Host Provider’s Terms and Conditions of Use and representing that they are authorised to access the Digital Library on Customer’s behalf.

3.3. In the event IATA suspects that Customer or any Authorised User is engaged in or facilitated any unauthorised access or use of the Digital Library or any Publication in violation of the Agreement, IATA may, in its absolute discretion, immediately and without notice, suspend Customer’s access to the Digital Library and the Publication(s), following which access to the Digital Library and the Publications shall be restored if Customer remedies the matter to IATA’s reasonable satisfaction  

3.4. Customer is solely responsible for acquiring, providing, and maintaining all software, hardware and internet services required to access the Digital Library, including but not limited to, computer equipment, mobile devices, internet connections, web browsers and any other software/hardware required to access and use the Digital Library.  Customer shall bear all costs and expenses associated with accessing and using the Digital Library.

4. Restrictions

 

4.1. Customer is entirely responsible and liable for its Authorised Users access and use of the Digital Library and the Publications. IATA reserves the right to deny access to a Customer and/or its Authorised Users, at its absolute discretion and as such, has the right to take any and all technical measures to enforce such access denial. Unauthorised use of the Digital Library and/or the Publications includes namely, but is not limited to:

(i) unauthorised sharing of accounts outside of Customer domain name(s) stated in the Order Form;

(ii) attempting to transfer accounts and/or content to non-Authorised Users;

(iii) using an email address not aligned with Customer domain name(s) stated in the Order Form; and/or

(iv) using web scraping software and/or any other means to remove or circumvent DRM.

4.2. The following uses are not permitted under any circumstances and any such activity is a serious violation of these Product Terms and will result in the temporary or permanent suspension of access rights to the Digital Library and/or termination of the Agreement:

(i) sharing access to or disclosure of the Publication(s) with third parties, including without limitation and as applicable, affiliate or related companies, their employees, consultants, contractors or other representatives;

(ii) using scripts, spiders or other robotic activity to automatically download publications or harvest metadata from the Digital Library.

(iii) using the Publications, or any derivatives thereof, for the purpose of training artificial intelligence or machine learning models, including but not limited to deep learning, neural networks, and other similar technologies; and

(iv) the posting of a Publication to any third-party server or peer-to-peer network without the prior written permission of IATA.

5. Availability & Warranty

 

5.1 IATA may, at its sole and complete discretion and at any time, suspend the operation or availability of the Digital Library (either indefinitely or for a specified period) or discontinue the Digital Library. Without limiting the generality of the foregoing, Customer hereby acknowledges that from time to time, the Digital Library may be inaccessible or inoperable for any reason, including, without limitation: (a) equipment/hardware malfunctions; (b) software malfunctions; (c) periodic maintenance procedures or repairs which IATA, its sub-contractors or the Host Provider may undertake from time to time; and (d) causes beyond the reasonable control of IATA and/or its sub-contractors and/or the Host Provider or not reasonably foreseeable by IATA and/or its sub-contractors and/or its Host Provider.  In case a planned service maintenance period is required, Customer will be provided seven (7) days’ notice via email.  Customer will also be notified of any unplanned outage via email as soon as practical. In the event that IATA suspends indefinitely or discontinues the Digital Library, the Agreement shall be terminated in accordance with the Terms and Conditions.

5.2 The use of the electronic Products, the Publications, the Digital Library and all materials is at Customer’s and its Authorised User's own risk. IATA does not warrant that the access or use of the Digital Library will meet any Heightened Cybersecurity Requirements. Access to the Digital Library and the Publications may be interrupted; and to the maximum extent allowed under applicable legislation, neither IATA nor anyone else involved in creating, producing, or providing access to or delivering the Publications or the materials contained in the Digital Library, assumes or shall be liable for, and expressly disclaims, to any person including without limitation Customer, any direct, indirect, incidental, special, consequential or punitive damages arising out of Customer’s and/or Authorised User's use of or inability to use the Digital Library, the electronic Products, the Publications and all materials contained therein, including in relation to any loss or damages caused by errors or omissions, or lack of accuracy in any Publication, whether such errors, omissions or lack of accuracy result from negligence, accident or other cause, except to the extent that such damages have been caused by IATA’s gross negligence or wilful misconduct with intent to cause damage. As such, Customer and its Authorised User’s shall be solely responsible for any use it makes of the Publications, or the information or data contained therein. IATA does not assume, and expressly disclaims, any liability for any act, interpretation, opinion or conclusion that Customer, or any other persons or entities may form as a result of examining any Publication.

6. Publication Disclaimer

 

The information contained in a Publication is subject to constant review in the light of changing government requirements and regulations. No Customer or reader should act on the basis of any such information without referring to applicable law and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, IATA shall not be held responsible for any loss or damage cause by errors, omissions, misprints or misinterpretation of the contents of the Publication. Furthermore, to the maximum extent allowed under applicable legislation, IATA disclaims any and all liability to any person or entity, in respect of anything done or omitted, and the consequences of anything done or omitted, by any person or entity in reliance on the contents of the Publication. Furthermore, there is no assurance that IATA will release a new edition of a Publication on a periodic basis and as such, IATA shall be under no obligation to produce annual editions.