The Operational Portal is an online platform for airlines and ground handling service providers (GHSPs) providing access to a range of operational standards on different ground handling requirements. The portal also facilitates the exchange of operational information between stakeholders. 

Currently, the Operational Portal includes:

  • IATA Ground Handling Manual (IGOM)
  • Airport Handling Manual (AHM) Chapter 1110 Training
  • Airport Handling Manual (AHM) Chapter 6
  • Cargo and Mail Handling (GOSM-CGM)

Throughout Q3 2025, it will be expanded to also include:

  • IATA Cargo Handling Manual (ICHM)

Overrview and Important Information

One of IATA's key priorities is to drive further standardization of ground operations processes, with a primary focus on reducing risks in ground operations. Through this portal, users can:

  • Conduct self-assessment gap analyses
  • Declare compliance of their operational documentation with industry standards
  • Exchange operational information
  • Post any variations against industry standards

Benefits of using the Operational Portal

  • Simplified verifiable communications with traceable notifications between airlines and GHSPs on IGOM variations
  • Real time updates to the IGOM are immediately published on the portal.
  • Benchmarking comparison function enables a digital gap analysis between IGOM requirements, and the manuals used by airlines and GHSPs.

 

About the Operational Portal and IGOM

Getting Started

 

Performing a GAP Analysis

 

 

Ops Portal features

  • Notification function: communicate information about your variations to the IGOM once and update all partners in real time.
  • Gap analysis: benchmark your procedures and monitor where they differ from IGOM. If you have no variations, effortlessly adopt the IGOM in full.
  • Variation report: facilitate the identification of variations from IGOM and share them with your business partner.
  • Dashboard: get insight on your performance, with customizable reports and charts.
  • Station administration: keep your data confidential, telling only those who need to know.
  • Always up to date: receive the latest changes to the IGOM as they’re approved.
  • Easy to manage: assign different roles within your organization.
  • It's free: sign up today.

 

> IATA OPS Portal User Guide (pdf)

> Guidance for IGOM Gap Analysis (pdf)

> IATA Customer Portal account User Guide (pdf)

Sign up for the Ops Portal now