The Operational Portal (OPS Portal) is an online platform for airlines and ground handling service providers (GHSPs) providing access to a range of operational standards on different ground handling requirements. The portal also facilitates the exchange of operational information between stakeholders.
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Currently, the Operational Portal includes the following industry standards:
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Overview and Important Information
One of IATA's key priorities is to drive further standardization of ground operations processes, with a primary focus on reducing risks in ground operations. The OPS Portal is free to use and provides a centralized platform where users can:
- Conduct self-assessment gap analyses
- Declare compliance of their operational documentation with industry standards
- Exchange operational information
- Post any variations against industry standards
Benefits of using the OPS Portal
- Allows service providers to digitally declare and manage their adherence to industry standards, streamlining oversight and accountability.
- Transparent communication, ensuring all relevant service providers are promptly informed of any airlines’ variations from standard procedures.
- Global implementation monitoring of how industry standards are being applied across regions and stakeholders.
- Provides reliable data for standards development supporting data-driven development of industry standards.
- Supports global standardization, oversight and standards development & Simplifies compliance and variation sharing
Requesting Access
Performing Gap Analysis
Creating Relationships
Adopting IATA Industry Standards
Variation Policy
Sign up for the OPS Portal now
OPS Portal Training Webinars
> OPS Portal GHSP Training Webinar (Recording)
> OPS Portal GHSP Training Webinar Q&A (pdf)
> OPS Portal Airlines Training Webinar (Recording)