The Operational Portal (OPS Portal) is an online platform for airlines and ground handling service providers (GHSPs) providing access to a range of operational standards on different ground handling requirements. The portal also facilitates the exchange of operational information between stakeholders. 

Currently, the Operational Portal includes the following industry standards:

  • IATA Ground Operations Manual (IGOM)
  • Airport Handling Manual (AHM) Chapter 1110
  • Airport Handling Manual (AHM) Chapter 6
  • Cargo and Mail Handling (GOSM-CGM)
  • IATA Cargo Handling Manual (ICHM)

Overview and Important Information

 

One of IATA's key priorities is to drive further standardization of ground operations processes, with a primary focus on reducing risks in ground operations. The OPS Portal is free to use and provides a centralized platform where users can:

  • Conduct self-assessment gap analyses
  • Declare compliance of their operational documentation with industry standards
  • Exchange operational information
  • Post any variations against industry standards

Benefits of using the OPS Portal

 

  • Allows service providers to digitally declare and manage their adherence to industry standards, streamlining oversight and accountability.
  • Transparent communication, ensuring all relevant service providers are promptly informed of any airlines’ variations from standard procedures.
  • Global implementation monitoring of how industry standards are being applied across regions and stakeholders.
  • Provides reliable data for standards development supporting data-driven development of industry standards.
  • Supports global standardization, oversight and standards development  &  Simplifies compliance and variation sharing

OPS Portal Guidance & Policies

> IATA OPS Portal User Guide (pdf)

> Guidance for Gap Analysis (pdf)

IATA Customer Portal account User Guide (pdf)

Requesting Access

Performing Gap Analysis

Creating Relationships

Adopting IATA Industry Standards

Variation Policy

Sign up for the OPS Portal now

 

OPS Portal Training Webinars

 

> OPS Portal GHSP Training Webinar (Recording)

> OPS Portal GHSP Training Webinar Q&A (pdf)

> OPS Portal Airlines Training Webinar (Recording)

> OPS Portal Airlines Training Webinar Q&A (pdf)