Purpose

Strategic Partners in this Area of Involvement can gain a deeper understanding of how best to serve the industry on passenger initiatives concerning offers and orders, shopping and payment processes, in collaboration with airlines. 

Shop Order Pay Standards Strategic Partnerships Summary

 

The Shop Order Pay Area of Involvement focuses on the standards governing the interaction between airlines and other parties for the purpose of offering products and services, confirming and paying for orders, and monitoring or reporting on what has been consumed. This includes fare construction, currency, reservations, ticketing, and offer and order management standards, developed under the Shop Order Pay Standards Board on one of the five management boards established under the Passenger Standards Conference (PSC).  

Benefits

  • Enhanced opportunity to engage with IATA subject matter experts and stay informed on developments related to Offers, Orders, Payments and associated industry standards
  • Stay informed of industry developments relating to airline retailing transformation, Offers & Orders, reservations, ticketing and payment ecosystem evolution. 
  • Discounted rates on eligible standards-related publications and documentation, where applicable
  • Benefit from preferential Strategic Partner rates to attend IATA’s key annual events including the World Financial Symposium (WFS) & World Passenger Symposium (WPS)
  • Have your company featured in the IATA Strategic Partnerships online directory
  • Gain visibility by contributing to the quarterly Strategic Partnerships Newsletter, distributed to more than 14,000 aviation stakeholders
  • Use the exclusive IATA Strategic Partner Recognition Stamp (logo)
  • Secure priority booth locations and enhanced placement opportunities at IATA Events, ensuring maximum exposure to airline executives and industry leaders
  • Access opportunities to join panel discussions and deliver presentations at IATA Events, positioning your company as a contributor to the air transport industry (subject to availability)
  • Enjoy discounts across a broad range of IATA products and services, including IATA Training courses, publications, and selected advertising channels.

> More information is available on the Strategic Partnerships Program Benefits page

Activities

The Shop Order Pay Board is one of the five management boards established by Resolution under the Passenger Standards Conference (PSC), which combines the activity of the Passenger Services Conference and Passenger Tariffs Conferences. The Passenger Standards brochure (pdf) outlines the conference structure as well as standards adoption and development procedures. 

Each management board is an airline-only group overseeing the strategy and direction of standards development and implementation within a specific business domain. The board has the autonomy to create and disband groups to work on specific areas of standards. Each board will also have an advisory forum, where key stakeholders have the opportunity to meet with board member airlines to discuss issues around standards development and implementation.

The Shop Order Pay Standards Board manages the development of standards concerning any interaction between airlines and any other parties for the purpose of offering products and services, paying and confirming when such products or services are entitled to be received, and monitoring or reporting on the consumption of what has been ordered. This includes, but is not limited to, fare construction, currency, reservations, ticketing, and offer and order management standards. Working groups under each board may be created or disbanded by the board at any time, but an up-to-date list of active groups is available online.  

Access to meetings and working groups are subject to individual group terms of reference

Offer and Order Working Group

The Offer and Order working group is responsible for the offer and order management processes and associated business requirements (relating to IATA Resolutions 787 and 797) by which parties request and provide offers and confirm the creation of orders; or access and change order information.
Members of the group should have experience in development or product management of current NDC implementations and understand XML data structures and message orchestration. Members should also have expertise in existing fulfilment processes (reservations, ticketing), and understand downstream impacts to accounting processes (sales accounting, interline billing) and delivery processes (ticketing, DCS).

Order Payment Standards Working Group

The Order Payment Standards working group is responsible for order payments, settlement and accounting rules and regulations related to IATA resolutions, NDC payment, ONE Order and settlement with order standards, emerging forms of payments standards, development of financial payment standards related with customer payment, monitoring complex taxes within the industry and engagement with GDSs on payment related issues. Members of the group should have experience in airline passenger payment and distribution teams.

Pricing Automation Working Group

The Pricing Automation working group is responsible for fare construction, currency, mileage, fare and baggage selection. Members of the group should have experience in revenue management and pricing, rate desk, fare filing, distribution and/or e-commerce.

Reservation Working Group

The Reservations working group is responsible for processes by which parties confirm the creation of Passenger Name Records (PNRs); or access and change the PNR level. In addition, it is responsible for the processes by which parties can request or exchange information around reservation booking designator availability.
Members of the group should have experience in call centers, IT, message development (AIRIMP, EDIFACT, XML), distribution, distribution systems, e-commerce and/or business analysis.

Ticketing Working Group

The Ticketing working group is responsible for processes by which parties request or confirm the issuance of tickets and Electronic Miscellaneous Documents (EMDs); or access and change tickets and EMDs.
Members of the group should have experience in ticketing, operations and disruption, revenue management, EDIFACT messaging and/or distribution.

Focus Areas

  • Offer and Order management
  • Pricing
  • Reservations
  • Ticketing
  • Delivery

Designed For

  • Travel management companies
  • Online travel agencies
  • Global Distribution Systems (GDSs)
  • Technology providers